Terms & Conditions

Half Season Tickets

  1. Half Season Tickets are valid for 14 home NIHL National League matches. Valid from the 27.12.2021. Tickets exclude any other home or away games.
  2. Concession Season Tickets are available for persons with a registered disability, a carer in receipt of Carers allowance or Assistance allowance alongside a disabled concession, those aged 18 to 21 who are in further education, senior citizens aged 60+, NUS card holders and MOD90 card holders. For persons aged 18 to 21 and in full time education, you must be within this age bracket on 27th December 2021. Valid proof for all concessions must be shown upon application i.e. Passport/Birth Certificate/Driving Licence/NUS Student card/MOD90 card.
  3. Disabled season tickets are available at the concession rates or at junior pricing for those aged 5-17. You may purchase one additional concession priced ticket for a carer if you are in receipt of Carers allowance or Personal assistance allowance. This must be purchased alongside the disabled ticket and a reward certificate must be shown on application.
  4. Senior Citizens Season Tickets are available at concession rates to persons ages 60 or over on 27th December 2021. Valid proof of age must be provided.
  5. Junior Season Tickets are available to persons aged between 5 and 17 on 27th December 2021. Proof of age must be provided. The ticket holder must be accompanied by the parent or guardian who purchased their Season Ticket at the same time.
  6. Children aged 4 or below are entitled to free admission. If a child aged 4 or below requires a seat, a ticket must be purchased at the junior rate. Proof of age may be required.
  7. Season Ticket payments can be made on TicketCo but we may be able to accommodate cash or BACs transfer.
  8. The club reserves the right to refuse entry where, in the opinion of the club, a person attempts to gain admission using a concessionary ticket and does not fulfil the condition of issue on such a ticket.
  9. With effect from 25th May 2018, the TSI World Bees must comply with the new General Data Protection Regulations (GDPR). As such, we need your permission to retain your contact details. We promise that we will never sell your data nor share it with any other organisations. If you wish us to keep in touch with you and provide occasional communication concerning the Bees, please provide your email address in the field within the application form.
  10. If a holder is unable to make a home match, their Season Ticket is transferable but can only be used by somebody within the same category.
  11. It is a breach of rink regulations for non-authorised people to enter the players’ changing rooms, the officials’ changing rooms, the bench area, AV room and the ice pad itself on a match night.
  12. During the course of the season, the TSI World Bees, retain the right to offer special promotions, which may more may not alter the relative value of your season ticket.
  13. During the course of the season, the TSI World Bees have the right to reschedule season ticket games or substitute with alternative fixtures.

Gift Cards

1. Gift cards can be redeemed through our Ticketing System for tickets to TSI World bees IHC events and PPV Live Streams as well as any other items offered through the Ticketing System.
2. Gift cards cannot be used for any other purchase online or at our games currently (such as merchandise, food and drink)
3. Gift cards are not valid against the purchase of more gift cards.
4. If you do not spend the entire amount on the gift card the remaining balance will be updated after each purchase.  You can check your gift card balance online through our Ticketing System. The balance can be used against future purchases.
5. Gift cards can be used as part payment for a transaction with the balance being paid by another accepted method.
6. Gift cards cannot be exchanged for cash.
7. The gift card is not a cheque guarantee, credit, debit or charge card. The TSI World Bees IHC cannot be held liable for lost or stolen card details – please protect the details as you would any other online finance data.
8. Your gift card will either expire 12 months after the date issue. Any remaining balance is cancelled on expiry. We reserve the right to amend terms and conditions of our gift cards at any time and take appropriate action, including cancellation of a card, if necessary, in return for an appropriate refund.
9. Nothing in these terms affect your rights at law (for instance, under the Consumer Rights Act 2015). Please see the Citizens Advice website at citizensadvice.org.uk for more details.
10. Your gift card will be in the form of a PDF document with a QR code in the top right hand corner. On this PDF, you will find a reference code, the value of the card, as well as the expiry date. The gift card’s reference code will be in the form of six letters. You can pay for tickets (and other products) sold through our ticketing site up to the value stated on the card, and up until the stated expiry date. After the expiry date, your gift card will no longer be valid.

Please note: Gift cards can only be redeemed at online through our Ticketing System.

Click Cards

1. Click cards can be redeemed through our Ticketing System for tickets to TSI World Bees IHC events at Slough Ice Arena only.
2. Click cards cannot be used for any other purchase online or at our games (such as merchandise, food and drink)
3. Click cards are not valid against the purchase of more click cards.
4. Each time you book a ticket to an event at Slough Arena the number of games purchased will be reduced by one. If you do not book all the games booked on your click by the expiry these games will be lost and there is no refund.
5. Click cards cannot be exchanged for cash.
6. The click card is not a cheque guarantee, credit, debit or charge card. The TSI World Bees IHC cannot be held liable for lost or stolen card details – please protect the details as you would any other online finance data.
7. Your click card will either expire at the end of the regular season for which it was purchased. Any remaining game balance is cancelled on expiry. We reserve the right to amend terms and conditions of our click cards at any time and take appropriate action, including cancellation of a card, if necessary, in return for an appropriate refund.
8. Nothing in these terms affect your rights at law (for instance, under the Consumer Rights Act 2015). Please see the Citizens Advice website at citizensadvice.org.uk for more details.
9.      Your click card will be in the form of a PDF document with a QR code in the top right hand corner. On this PDF, you will find a reference code, the value of the card, as well as the expiry date. The click card’s reference code will be in the form of six letters. You can book tickets sold through our ticketing site using the correct Click Card link for that event.

Please note: Click cards can only be redeemed at online through our Ticketing System.